Welcome to the FAQ center at www.kollapstech.com! Here are some frequently asked questions about our foldable water bottle. If you don't find the answer, please feel free to contact us and we will answer it as soon as possible.

Have Questions?

1. How to use the foldable water bottle?
Our foldable water bottle is made of soft food-grade silicone, which can be easily unfolded from the folded state and used. When you don't need it, just fold the cup gently and store it conveniently in your bag or pocket, saving space and enjoying a cool drink anytime, anywhere.

2. Is this water bottle safe?
Yes! Our water bottle uses food-grade silicone, does not contain BPA, BPS or any harmful chemicals, and fully complies with the US FDA food safety standards to ensure your safety and health when using it.

3. How to clean the water bottle?
Our water bottle is designed to be simple and easy to clean. You can wash it by hand with warm water and mild detergent, or put it in the dishwasher. Please make sure it is completely dry before use.

4. What is the capacity of the water bottle?
Our water bottles come in various sizes, so you can choose the one you want! Perfect for everyday drinking, they are lightweight and practical.

5. Will the water bottle leak?
Our foldable water bottle is leak-proof, ensuring that it will not leak during normal use. To ensure the best seal, make sure to close the lid tightly before use and avoid shaking or throwing the water bottle vigorously.

6. Can I use this water bottle for hot drinks?
Yes, you can use our water bottle for hot drinks. However, please note that the outside of the water bottle may get hot, so please be careful when using it.

7. How do I return or exchange my product?
If you are not satisfied with your purchase, we offer a 30-day worry-free return and exchange service. Please contact us through our customer service email and receive return and exchange instructions within 24 hours. Please note that the product needs to be in unused condition and include the original packaging.

8. Can I track my order?
Yes, once your order is shipped, you will receive an email with a tracking number, and you can track the package through our courier partner website.

9. How do I cancel my order?
We will process your order as soon as possible. If you need to cancel your order, please contact us as soon as possible. Once the order is shipped, it cannot be cancelled, but we will assist you in processing returns.

10. Do you provide international delivery?
Yes, we will ship internationally upon request.

11. Is my payment information safe?
Yes! We use secure payment platforms (such as PayPal, Stripe, etc.), and all transaction data is encrypted to ensure that your payment information is absolutely safe.